Chief of Staff to the CEO

Full-Time

San Francisco or Remote

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TL;DR: Fast-growing early-stage mental health tech startup seeking a scrappy business operations generalist with prior experience at an early-stage, high-growth startup. You'll be the right-hand to our Founder & CEO, AJ Goldstein. Together, we'll reinvent therapy and change the mental health of millions. Details below!

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About Us:

Aware Healthcare is reinventing therapy. We're a venture-backed digital health startup creating a new mental health care system where everyone can get the quality care they deserve. 100 million Americans are currently struggling with a mental health issue, yet only 10% are receiving evidence-based care. That’s why we’re solving for access and quality, by building a national provider network and patient data platform that make it easy to find the right therapist and know you’re getting better. We’re the first network of therapists to use treatment based on science and data shared by patients to deliver truly personalized care. Through making the process of finding and receiving quality mental health care easier, we help  patients get better sooner, providers grow their practices, and payers lower their costs. We’ve raised $1.5mm to date from over a dozen top institutional and angel investors (including the CTO of AirBnB, Chief Scientist of Pinterest, and ex-Administrator of SAMHSA), were founded in 2020 by AJ Goldstein (previously early at Calm and Oura), and are based in San Francisco CA, with remote team members across the country. You can learn more about Aware here: https://www.awarehc.com/ 


About the Founder:

AJ Goldstein is the Founder and CEO of Aware Healthcare. Prior to Aware, AJ founded and ran a six-figure profitable AI consulting group called Conscious Insights, where he helped grow 8 early-stage startups into leading digital health brands over 3 years, including Calm, Oura, and Akili. While running Conscious Insights, AJ founded and hosted a popular data science podcast called Data Journeys, where he interviewed 25 world class data scientists from 13 organizations with over $1B in annual revenue and grew a following of 50k+ in 128 countries. Motivated by his own personal experience with the problem, AJ has committed the next decade of his life to creating a new mental health care system with Aware. You can read AJ’s story behind Aware here: https://www.awarehc.com/founders-story

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About the Role:

  • Title: Chief of Staff
  • Location: San Francisco or remote
  • Type: Full-Time


We’re looking for a business operations generalist to help reinvent therapy.

In this role, you’ll serve as the right-hand person to our Founder & CEO, AJ Goldstein; helping to both amplify his efforts and function as a thought partner on a diverse set of challenges.

The role of Chief of Staff has been given various definitions, but at Aware it can be broken down very simply: creatively solve any problem that is thrown your way with a bias toward efficiency and an executive mindset. On any given day, you might find yourself launching new initiatives, taking them from 0 to 1, consulting on various projects throughout the company, joining (and sometimes leading) meetings with the CEO and other executives, and much much more.

This will be a senior role within the company, and a career-defining role for the right person.


Responsibilities:

You will…

  • Work side-by-side with the CEO as his right-hand.
  • Be one of the first employees for a new venture-backed startup.
  • Help manage operations, finance, human resources, research, legal, and accounting.
  • Be simultaneously the most multi-faceted and detail-oriented person in the company.
  • Regularly switch between strategic and tactical, and make connections between the two.


This involves...

  1. Serving as a “hands-on polymath” by constantly learning new things quickly and contributing wherever it is the organization needs you most that day or week.
  2. Serving as a “systems thinker” by establishing standard operating procedures (e.g. toolkits, handbooks, checklists) to ensure a quality and uniform experience for our customers.
  3. Serving as a “force multiplier” by proactively identifying inefficiencies and developing solutions to expand organizational effectiveness (time/attention/resources/information).
  4. Serving as a “trusted advisor” by listening with an open-mind, asking provocative questions, pressure-testing decisions, and providing divergent points-of-view.
  5. Serving as an “air-traffic controller” by ensuring that communication is smooth across the company and everyone feels happy, well-resourced, and highly-satisfied in their roles.


Qualifications:

Ideally, you have the right…


Experience:

  • Previously worked in a business operations role.
  • Have prior experience at an early-stage startup on a high-performing team.


Mindset:

  • Think like a business operator.
  • Are more of a generalist than a specialist.
  • Believe that nothing is below you and anything is possible.


Skills:

  • Have been described as a “very fast learner” and “surprisingly resourceful”.
  • Are a relentless and creative problem solver who “finds a way no matter what”.
  • Can operate in ambiguous situations, at fast speeds, and with lots of self-direction.


Approach:

  • Are a highly-empathetic, agreeable, and patient listener who makes others feel heard.
  • Come across as warm, trustworthy, and relatable to people of all backgrounds.
  • Naturally find yourself thinking about others, their needs, and what you can do to help.


Capacity:

  • Are meticulously detail-oriented and organized.
  • Have the ability to juggle many priorities at once while not dropping any balls.
  • Can quickly go from 0% to 80% knowledge on a new subject, in a matter of days.


Desire:

  • Love the experience of autonomy, mastery, and purpose that comes with joining a fast-growing startup and working side-by-side with the CEO.

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Why This Role?

This position will provide an incredible opportunity to learn and grow, while saving the lives and changing the mental health of millions in the process.

  1. You will learn first-hand how a rapidly growing company is built, run, and scaled. 
  2. Since the role will constantly change based on the needs of the company, you will have your hand in almost every part of the business at some point. 
  3. And when your time as Chief of Staff is done, we’ll work closely with you to figure out the best next step for your career, whether it’s at Aware or somewhere else.


Why Aware?

  • Mission-driven company with an industry-shaping goal and world-class team.
  • Opportunity to make a significant difference on the future of mental health.
  • High-growth environment supportive of individual autonomy, mastery, and purpose.
  • Full premium medical/dental/vision insurance coverage starting your first day.
  • One-of-a-kind company values and team work culture.
  • Competitive salary, equity, and benefits.
  • Flexible vacation and time-off policy.
  • For more information visit: www.awarehc.com/careers

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If you’re interested in working with us, we’d love to hear from you! We encourage you to apply even if your experience doesn't precisely match the job description.

At Aware, we know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Aware is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.




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