Operations Manager

Full-Time

Remote or San Diego (in-person preferred)

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TL;DR: Fast-growing mental health tech startup seeking an analytical, detail-oriented generalist with 1-4 years of prior experience in an operations role at an early-stage venture-backed startup. In this role, you'll serve as the point-person for managing back-office and team-facing operations, including clinical operations, payer contracting, human resources, and more. Together, we'll reinvent therapy and change the mental health of millions. Details below!

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About Us:

Aware Healthcare is reinventing therapy. We’re a venture-backed digital health startup creating a new mental health care system where everyone can get the quality care they deserve. 100 million Americans are currently struggling with a mental health issue, yet only 10% are receiving evidence-based care. That’s why we’re solving for access and quality, by building a provider network and data platform that make it easy to find the right therapist and customize care just for you. We’re the first network of therapists to use treatment based on science and data shared by patients to deliver truly personalized care. Through making the process of finding and receiving quality mental health care easier, we help patients get better sooner, providers grow their practices, and payers lower their costs. To date we have raised $1.5mm from over a dozen top institutional and angel investors (including the CTO of AirBnB, Chief Scientist of Pinterest, and ex-Administrator of SAMHSA), received multi-million-dollar contracts from 6 of the top 7 insurance payers in the country, and recruited 250 providers across 10 states. You can learn more about Aware here: https://www.awarehc.com/


About the Founder:

AJ Goldstein is the Founder and CEO of Aware Healthcare. Prior to Aware, AJ founded and ran a six-figure profitable AI consulting group called Conscious Insights, where he helped grow 8 early-stage startups into leading digital health brands over 3 years, including Calm, Oura, and Akili. While running Conscious Insights, AJ founded and hosted a popular data science podcast called Data Journeys, where he interviewed 25 world class data scientists from 13 organizations with over $1B in annual revenue and grew a following of 50k+ in 128 countries. Motivated by his own personal experience with the problem, AJ has committed the next decade of his life to creating a new mental health care system with Aware. You can read AJ’s story behind Aware here: https://www.awarehc.com/founders-story

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About the Role:

  • Title: Operations Manager
  • Location: Remote or San Diego (in-person in San Diego preferred)
  • Type: Full-Time

We’re looking for an analytical operations generalist to help reinvent therapy.

In this role, you’ll serve as the point-person for managing back-office and team-facing operations, including clinical operations, payer contracting, human resources, and more. No day will be the same, as everyday you’ll be tasked with quickly and creatively solving a new problem, and then building a repeatable and scalable system that addresses the issue in perpetuity so you don't have to think about it again. As an early employee at Aware, you'll wear many hats and have an opportunity to see and learn from all sides of the business.

At Aware Healthcare we obsess over quality of care for our patients, and - as a result - our culture revolves around an intense attention-to-detail never seen before in mental health care. While historically our industry has been content with variable quality from provider-to-provider and session-to-session, at Aware we promise a consistent five-star experience for all patients at every session. The right Operations Manager will be energized by this culture of excellence, and love the idea of consistently setting a higher quality bar by crossing every “t” and dotting every “i”.

This role is for someone who:

  • Prefers hands-on execution to big-picture strategy.
  • Is more of a rapid-fire do-er than a slow methodical thinker.
  • Is more of a scrappy hustler than an executive manager.

This will be a mid-level role within the company and a career-defining role for the right person.

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Responsibilities:

You will…

  • Work side-by-side with the Chief Clinical Officer and Director of Operations.
  • Serve as the point-person for managing back-office and team-facing operations.
  • Design and implement repeatable and scalable systems that work without you having to be there.
  • Wear different hats as additional opportunities and obstacles arise -- you’ll be an athlete rather than a surgeon!
  • Be the most detail-oriented and hands-on person at the company.

This involves...

  1. Serving as an “owner” by proactively identifying inefficiencies and operating autonomously with a strategic mindset.
  2. Serving as a “problem solver” by understanding our providers' and patients' pain points, and developing and dispatching solutions.
  3. Serving as a “systems thinker” by establishing scalable processes to recruit and manage relationships with our providers.
  4. Serving as a “delighter” by constantly going above and beyond to learn about our providers' and patients' needs and working cross-functionally to ensure they have the best experience possible.

Qualifications:

Ideally, you have the right…

Experience:

  • Have 1-4 years of prior experience in an operations role at an early-stage venture-backed startup
  • (Optional) Previously worked in the healthcare industry, most ideally (but not necessarily) at a tele-health company.

Mindset:

  • Are more of a generalist than a specialist.
  • Believe that nothing is below you and anything is possible.

Skills:

  • Have been described as a “very fast learner” and “incredibly resourceful”.
  • Are a relentless and creative problem solver who “finds a way no matter what”.
  • Can operate in ambiguous situations, at fast speeds, and with lots of self-direction.

Capacity:

  • Are detail-oriented and organized.
  • Have exceptional written and oral communication skills.
  • Have the ability to juggle many priorities at once while not dropping any balls.

Desire:

  • You love the experience of autonomy, mastery, and purpose that comes with joining a fast-growing startup.

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This role is *not* for you if:

  • You're looking for a 9-5 job. We’re an early-stage startup, and we all work very hard to push toward our ambitious plans.
  • You ask for permission rather than forgiveness. We're looking for someone who will take ownership of any situation, whether it's part of their normal responsibilities or another hat they've donned at Aware.
  • You're not comfortable with a bit of chaos. Each day is different, and projects and priorities often shift. We're looking for an adaptable team player who is comfortable and confident in the face of change.

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Why Aware?

  • Mission-driven company with an industry-shaping goal and world-class team.
  • Opportunity to make a significant difference on the future of mental health.
  • High-growth environment supportive of individual autonomy, mastery, and purpose.
  • 100% coverage of top-tier medical/dental/vision insurance, starting your first day.
  • One-of-a-kind company values and team work culture.
  • Competitive salary, equity, and benefits.
  • For more information visit: www.awarehc.com/careers

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If you’re interested in working with us, we’d love to hear from you! We encourage you to apply even if your experience doesn't precisely match the job description.

At Aware, we know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Aware is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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